We want you to be happy with your purchase. If you have any questions about your order, please contact us and we’ll do our best to help.
Returns
Regular-priced items may be returned within 14 days of receiving your order. To initiate a return, please email us with your order number. Items must be returned in new, unused condition and must not have been worn, washed, altered, or damaged. Custom-made, made-to-order, sale, clearance, and discounted items are final sale and are not eligible for return or refund.
Holiday Returns
Orders purchased as gifts during the holiday season may be returned if the return request is initiated between December 27 and January 10. Please email us with your order number to begin the return process.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. For your protection, we recommend using a trackable and insured shipping service when returning items. House of Pomo is not responsible for lost, damaged, or delayed return shipments.
International Returns
Customers are solely responsible for any duties, taxes, brokerage fees, or other charges associated with returning items from outside Canada. If House of Pomo incurs any duties, taxes, or related fees when receiving an international return, those amounts will be deducted from the final refund. When returning an item internationally, please follow your carrier’s instructions and accurately declare the contents of the shipment to help avoid unnecessary customs delays or charges.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment. Please allow up to 7 business days for the refund to appear in your account, although refunds are often processed sooner.
Order Errors & Damaged Items
If we made a mistake with your order, or if your item arrives damaged or defective, please contact us as soon as possible with your order number and photos of the issue. We will work with you to resolve the situation as quickly as possible.