At House of Pomo, every piece is carefully packed and shipped directly from our Saskatoon, Saskatchewan workshop.
Shipping Times
- In-stock items typically ship within one week of purchase.
- Custom and made-to-order pieces generally ship within 2–3 weeks.
- Once your order ships, you will receive a tracking number by email.
Shipping & Delivery
We take great care in packaging our work and treat every shipment with the attention that fine craft deserves. Once a package has been handed over to the carrier, delivery timelines and handling are outside of our control. House of Pomo and MT Workshop are not liable for packages that are delayed, damaged, lost, or stolen after they have been transferred to the shipping carrier. By placing an order with us, you acknowledge and accept that House of Pomo and MT Workshop cannot be held responsible for lost or stolen packages. If your shipment is delayed, damaged, or missing, please contact the shipping carrier directly, as they are best equipped to resolve delivery issues. We will assist where reasonably possible but cannot guarantee a resolution. Please ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for delivery issues, delays, additional charges, or lost shipments resulting from incorrect or incomplete shipping information supplied by the customer. Shipping Damage Claims Please inspect your order immediately upon delivery. If your package or product arrives damaged, you must notify us within 72 hours of delivery and provide clear photographs of:
- The damaged item
- The product packaging
- The shipping box, including any visible damage
- The shipping label
These photographs are often required for shipping insurance and carrier claims. Failure to report damage within 72 hours of delivery may limit our ability to assist with a claim. Please retain all original packaging materials until the claim has been resolved, as carriers may require an inspection of the packaging and contents. While we will do our best to assist with shipping damage claims, final decisions regarding reimbursement for transit-related damage are subject to the carrier’s policies and claim process.
International Orders, Duties & Taxes
Customers are solely responsible for any duties, customs fees, tariffs, taxes, brokerage fees, or other charges that may be incurred when an order enters another country. House of Pomo and MT Workshop do not collect, estimate, or guarantee these costs and are not responsible for any fees assessed by customs authorities or shipping carriers. Customers are responsible for paying all duties, taxes, tariffs, and related charges required for the release or delivery of a package. Failure to pay such fees may result in delays, returns, storage charges, or package abandonment, for which House of Pomo and MT Workshop assume no responsibility. Please note that shipments entering the United States and other countries may be subject to higher customs duties, tariffs, and import fees than in previous years. We encourage customers to research potential import costs before placing an order. While we do our best to minimize unnecessary shipping expenses, these fees are determined by government agencies and carriers and are entirely outside of our control.
Factory Pickup
Local pickup is available from our workshop in Saskatoon, Saskatchewan. If you’re in the area, we welcome you to pick up your order directly from the factory. If time permits, we’re often happy to give visitors a brief tour of the workshop. We recommend contacting us in advance before arriving, as we may be in meetings, out on installations, or focused on production.
Pickup Hours:
Monday–Friday, 9:00 AM–3:00 PM
If you have any questions about shipping, pickup, or lead times, please contact us before placing your order.